Tel: 01542 835537
Tel: 01542 835537
Servicing and Support
At Melco Coffee, we pride ourselves in providing excellent customer service and technical support.
We have an in-house team of Engineers who are ready to assist through our customer support desk or the out of hour’s service. Our engineers are fully barista trained and have received specialist training with our coffee machine manufacturers to ensure a high standard of technical support is provided to our customers.
In most cases, our Engineer will visit your premises and be able to complete a repair onsite promptly using their stock of essential spares, ensuring minimal disruption to your business. In the unfortunate instance where a more significant repair is required we will take the coffee machine to our purpose built workshop for repair and can assist to provide an interim solution in order to ensure your business does not suffer in the meantime.
Melco Coffee Services
If you own a commercial coffee machine which uses pressurised steam and it is older than 14 months from the date of new supply, you have a statutory obligation to meet the stringent legal requirements of the ‘Pressure Systems Safety Regulations (PSSR) 2000’.
Our Engineers are qualified to conduct boiler inspections for standard espresso machines, as well as bean-to-cup machines, multi-boiler machines, and simple water boiler units. It is a statutory examination that is designed to ensure that the pressure systems within your commercial coffee machine are safe for use.
More information
HSE Pressure Systems
HSE Written Schemes of Examination
Give us a call today to discuss your need for an inspection and to arrange an inspection visit with one of our qualified Engineers.